Ticketing Executive

Job Profile: Ticketing & Documentation Executive-Selaqui Dehradun

Position Overview:

The Ticketing & Documentation Executive will handle customer bookings (flights, trains, buses, hotels, packages) along with passport, visa, insurance, and other travel-related documentation. This dual role ensures that clients get a one-stop solution for all travel & paperwork needs.

Key Responsibilities

✈️ Ticketing Duties:

Manage domestic & international air ticket bookings (through GDS/online portals).

Handle railway & bus bookings.

Provide hotel & package reservations as per client requirements.

Issue, reissue, and cancel tickets; process refunds.

Suggest best fares, routes, and travel options to clients.

📑 Documentation Duties:

Assist clients in passport application & renewal.

Manage visa applications (tourist, business, student).

Guide clients on required documents, timelines, and embassy rules.

Process travel insurance, PCC, IDP, attestation & apostille.

Maintain proper filing & tracking of applications.

🧭 Other Duties:

Sales and supports in package bookings.

Maintain records of bookings, payments, and documentation status.

Deliver excellent customer service & resolve queries.

Required Skills & Qualifications

Graduate (any stream), Diploma in Travel & Tourism preferred.

1–3 years of experience in ticketing/documentation (freshers with training can be considered).

Knowledge of GDS systems (Amadeus, Galileo, Sabre) or online booking portals.

Strong communication & client-handling skills.

Attention to detail in documentation.

Computer proficiency (Word, Excel, Email).

Salary:

Rs. 15K to 20K with Incentive