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Testing Lead

4.0 - 9.0 years

8 - 12 Lacs

Bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

project management software testing quality control quality management quality assurance quality audit regression testing automation testing manual testing strategic planning functional testing selenium quality inspection production planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements

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Wipro
Wipro
www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11447 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director

  • Jatin Dalal

    Chief Financial Officer

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