Territory Service Representative - Mechanical

Role Overview: As a Territory Service Representative with a specialization in mechanical systems, you will play a crucial role in ensuring client satisfaction and retention by delivering exceptional mechanical service support. Your responsibilities will include managing and servicing a designated territory, addressing client needs, and maintaining the operational readiness of various mechanical equipment and systems. This role will require a combination of technical expertise and outstanding customer service skills, involving hands-on problem-solving and relationship management. You will collaborate closely with sales teams to support business growth, implement service strategies, and ensure the efficient, safe, and reliable operation of client systems. If you have a passion for troubleshooting mechanical systems and thrive in a dynamic fieldwork environment, this position presents an exciting and fulfilling career opportunity. Key Responsibilities: - Provide technical mechanical service support to clients within the assigned territory. - Conduct routine maintenance and repairs on a variety of mechanical systems. - Diagnose equipment issues and propose effective solutions to minimize downtime. - Collaborate with the sales team to identify service opportunities and address customer needs. - Maintain accurate records of service activities and client interactions. - Ensure all service work complies with company and industry safety standards. - Manage the inventory of parts and tools needed for site-specific service tasks. - Cultivate strong client relationships through regular communication. - Conduct training sessions for clients on equipment operation and maintenance practices. - Support the implementation of service and maintenance plans for new installations. - Coordinate with vendors and suppliers to ensure timely delivery of parts and services. - Generate reports on service performance and offer feedback for process enhancements. Qualifications Required: - Bachelor's degree in Mechanical Engineering or related technical field preferred. - Minimum of three years of experience in mechanical service or maintenance roles. - Strong problem-solving skills and ability to troubleshoot complex mechanical issues. - Excellent communication skills to interact effectively with clients and team members. - Proficient in using diagnostic tools and mechanical service equipment. - Ability to work independently and efficiently manage multiple service appointments. - Willingness to travel extensively within the assigned service territory as required.,