Territory Manager

Job Description

Key Responsibilities Team Leadership & Development: Recruit, onboard, train, and continuously motivate a team of Sales Managers and/or Sales Officers to achieve business targets. Conduct regular performance reviews and provide constructive feedback and coaching to enhance individual and team productivity. Foster a positive and results-driven team environment. Business Development & Portfolio Management: Develop and execute strategies to identify and penetrate potential market areas for business sourcing. Responsible for building and maintaining a healthy and profitable business portfolio within the assigned territory. Analyze market trends and competitor activities to identify new opportunities and challenges. Sales Productivity & Performance: Ensure the consistent productivity of the sales team, guiding them to meet and exceed sales objectives. Monitor and analyze sales performance data, implementing corrective actions as needed. Customer Experience & Service: Ensure a superior customer experience throughout the sales and service lifecycle. Oversee and actively manage customer service concerns, including collections, prepayments, and other service-related inquiries, ensuring timely and effective resolution. Collections & Recovery Management: Keep track of collections and recovery efforts, ensuring that delinquency rates remain below permissible limits. Implement strategies to minimize bad debt and optimize recovery processes. Skills: Proven track record of achieving sales targets and driving team performance. Excellent recruitment, training, and coaching skills. Strong analytical and problem-solving abilities. Exceptional communication, interpersonal, and negotiation skills. Ability to work independently and as part of a team. Proficiency in CRM software and Microsoft Office Suite. In-depth knowledge of the local market and customer dynamics.