Tenent relationship manager

Job Description

The Tenant Relationship Manager serves as the primary point of contact between property management and tenants. This role is responsible for ensuring tenant satisfaction, addressing concerns in a timely manner, and promoting a positive, long-term relationship between the tenants and the property. The ideal candidate is proactive, personable, organized, and skilled in conflict resolution and customer service. Key Responsibilities: Act as the liaison between tenants and property management for all communication. Manage tenant onboarding and move-in processes, including documentation and orientation. Address tenant inquiries, complaints, and maintenance requests promptly and professionally. Coordinate with maintenance and facilities teams to ensure service issues are resolved efficiently. Conduct regular tenant check-ins and satisfaction surveys to monitor service quality. Assist in lease renewals and ensure timely collection of feedback on lease terms and property services. Maintain accurate tenant records and documentation using property management software. Organize tenant engagement initiatives such as events, newsletters, and surveys. Ensure compliance with property rules, lease agreements, and relevant laws/regulations. Report tenant concerns and occupancy trends to senior management with recommendations. Excellent interpersonal and communication skills (written and verbal). Strong organizational and time-management abilities. Conflict resolution and problem-solving skills. Ability to work independently and in a team environment Preferred Attributes: Experience in commercial or multi-family property management. Knowledge of lease administration and basic real estate laws. Customer-first mindset and a professional demeanor. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person