Telus Digital|| Voice Process|| US Healthcare||Customer Service

TELUS International

0 - 2 years

3 Lacs

gurugram delhi / ncr

Posted:1 day ago| Platform:

Apply

Skills Required

healthcare voice process customer service adjudication health insurance fresher us healthcare international process medical billing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
Assist US-based members and providers with accurate and timely information.
Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
Accurately document customer interactions and transactions in the system.
Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
Collaborate with internal teams for escalation resolution and process improvement.
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating the member website, and other websites while encouraging and reassure them to become self-sufficient.

Please connect with Neeraj Salariya@8285244315.

Preferred candidate profile

0-3 years of experience in international voice process.
Excellent verbal and written communication skills in English.
Strong interpersonal skills with the ability to remain patient and empathetic.
Comfortable working night shifts and rotational offs.
Basic computer literacy and typing skills.

Please connect with Neeraj Salariya@8285244315.

Perks & Benefits

Salary ranges from 3.2 to 3.43 LPA.
Cab Facility or Transport Allowance
Medical Insurance
Life Insurance.

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