Tellecaller

As a Call Center Agent, you will play a crucial role in engaging with potential customers and existing clients to promote products/services, handle inquiries, and drive lead generation. Your responsibilities will include making outbound calls to create awareness and generate interest, while also managing inbound calls to address customer queries, provide information, and assist with billing-related issues. Additionally, you will actively participate in sales and promotion activities by understanding customer needs and preferences to effectively showcase and sell company products/services. Providing excellent customer support is key, as you will be required to address complaints, resolve issues, and implement solutions to enhance overall customer satisfaction. Identifying potential customers and maintaining accurate call records will be essential aspects of your role. You will be responsible for documenting customer interactions, inquiries, complaints, and the actions taken during each call. Meeting or exceeding call and sales targets set by the company will also be a part of your performance objectives. Your role will involve collecting and reporting customer feedback to contribute to service and product improvements. Updating and managing the customer database with precise contact information and follow-up details will be crucial for effective communication and future interactions. Collaboration with team members from various departments such as sales, marketing, and customer support will be necessary to achieve shared business goals. Effective communication skills, both verbal and written, along with strong persuasion abilities, will be essential in engaging with customers and influencing their decisions. A customer-centric approach, basic computer skills including CRM software knowledge, multitasking ability, time management skills, and problem-solving capabilities will be vital for success in this role. A high school diploma or equivalent is typically required, with some employers preferring candidates with relevant experience or a degree. You will be working in an office setting with working hours from 10:00 AM to 7:00 PM, six days a week, starting from Monday. Your ability to thrive in a fast-paced environment, handle high call volumes, and deliver quality customer service will be instrumental in your success as a Call Center Agent.,