Tellecaller

Telecaller – Job DescriptionPosition Overview

We are looking for an enthusiastic and persuasive Telecaller to join our team. The role involves making outbound calls, handling inbound inquiries, and effectively communicating with potential and existing customers to promote products, services, or job opportunities. The Telecaller will play a key role in building customer relationships and supporting business growth.

Key Responsibilities

• Make outbound calls to prospective clients/customers to promote products, services, or programs.
• Handle inbound calls, respond to queries, and provide accurate information.
• Maintain records of calls, leads, and customer feedback in the database.
• Follow up with interested prospects and convert leads into successful outcomes.
• Achieve daily/weekly/monthly call and conversion targets.
• Provide excellent customer service and maintain a professional tone at all times.
• Collaborate with the sales/operations team to support campaigns and promotions.

Required Skills & Qualifications

• Strong verbal communication skills in [local language/English].
• Ability to engage customers with confidence and clarity.
• Basic computer knowledge and familiarity with CRM or call management systems.
• Prior experience in telecalling, customer service, or sales is preferred.
• Ability to work under pressure and meet targets.
• Good listening skills and patience in handling customer queries.

Preferred Attributes

• Positive attitude and willingness to learn.
• Persuasive and result-oriented mindset.
• Team player with good interpersonal skills.
• Self-motivated and disciplined in managing calls and follow-ups.

Career Path & Growth

This role offers opportunities to:

• Advance into senior telecaller or team leader positions.
• Transition into sales, marketing, or customer relationship management roles.
• Gain exposure to business development and client engagement strategies.

franchise@elysiumacademy.org

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person