Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities of Telecaller:

  • Make outbound calls to potential or existing international clients to promote products or services.
  • Answer inbound calls from international customers, addressing their inquiries promptly and professionally.
  • Build strong relationships through ongoing communication to enhance customer satisfaction.
  • Identify new business opportunities by gathering and validating leads in target international markets.
  • Persuade leads to consider company offerings and convert interest into sales or appointments.
  • Maintain accurate records of calls, responses, and outcome using company CRM tools.
  • Provide clear, accurate answers and support to international clients, resolving issues, handling complaints, or escalating complex problems to relevant teams.
  • Follow up on customer interactions to ensure issues are completely resolved.
  • Adapt communication style and language to suit various cultural norms, ensuring clarity and professionalism in every interaction.
  • Demonstrate sensitivity to diverse backgrounds, time zones, and expectations in all communications.
  • Prepare regular reports on call activities, sales performance, and customer feedback for management review.

Job Type: Full-time

Pay: From ₹12,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday
  • Weekend availability

Work Location: In person

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