Job
Description
We are seeking a compassionate and articulate Telecaller to serve as the first point of contact for our hospital. The role involves handling patient inquiries, scheduling appointments, providing information about hospital services, and following up on patient care, all through telephone communication. Key Responsibilities: Make outgoing calls to patients for follow-ups, appointment reminders, and feedback collection. Receive incoming calls and assist with appointment bookings, service inquiries, or department routing. Provide accurate information regarding doctors’ availability, hospital services, health packages, and consultation fees. Maintain records of calls, inquiries, and follow-ups in the hospital management system. Coordinate with departments (OPD, IPD, diagnostics, billing) to ensure patient queries are resolved. Handle emergency calls calmly and escalate as per protocol. Follow up with discharged patients to gather feedback or inform them about follow-up care. Maintain patient confidentiality and adhere to hospital data protection policies. Requirements: Minimum Qualification: [12th Pass / Graduate in any stream] Prior experience in telecalling, preferably in a hospital, clinic, or healthcare environment. Excellent communication skills in [English, Hindi, and any regional language]. Basic knowledge of healthcare terms, hospital departments, and appointment scheduling. Polite, patient-friendly attitude and ability to work under pressure. Basic computer skills (MS Office, hospital CRM or ERP systems). Preferred Skills: Knowledge of medical terminology. Experience with Hospital Information Systems (HIS). Multilingual abilities for better patient communication. Job Types: Full-time, Permanent, Fresher Pay: ₹9,137.51 - ₹15,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
