Tellecaller after sales service

Job Title: Telecaller – After Sales Service
Company: Olive Builders and Developers
Location: Kochi
Job Type: Full-Time
Experience: 1-3 years (preferred)

Job Description:

We seek a dedicated and customer-focused Telecaller–After-sales service—to join our team. The ideal candidate will maintain strong communication with our clients post-sale, address their queries, coordinate with internal departments, and ensure complete customer satisfaction.

Key Responsibilities:

• Make outbound calls to customers post-purchase to ensure satisfaction and provide support.
• Address client inquiries, complaints, or concerns regarding after-sales services.
• Coordinate with internal departments (engineering, maintenance, CRM, etc.) to resolve issues.
• Maintain and update customer records and service logs.
• Follow up with clients regarding pending services or documentation.
• Maintain a high level of professionalism and empathy in customer interactions.
• Share feedback and suggestions from clients with relevant teams for continuous improvement.

Requirements:

• Minimum 1 year of experience in telecalling or customer service, preferably in real estate or a similar industry.
• Strong listening and problem-solving abilities.
• Ability to manage multiple calls and maintain detailed call logs.
• Proficiency in Microsoft Office and basic CRM tools.
• Positive attitude and customer-first mindset.