Tellecaller after sales service

Job Description: As a Telecaller After Sales Service at Olive Builders and Developers in Kochi, your primary responsibility will be to maintain strong communication with clients post-sale. You will address customer queries, coordinate with various internal departments, and ensure utmost customer satisfaction. Your role will involve making outbound calls to customers to ensure their satisfaction, addressing inquiries or concerns regarding after-sales services, and collaborating with departments like engineering and maintenance to resolve issues promptly. Additionally, you will be responsible for updating customer records, following up on pending services or documentation, and providing valuable feedback to relevant teams for continuous improvement. This position requires a minimum of 1 year of experience in telecalling or customer service, preferably in the real estate or a similar industry. Strong listening and problem-solving skills, the ability to manage multiple calls efficiently, proficiency in Microsoft Office and basic CRM tools, and a positive attitude with a customer-first mindset are essential for success in this role. If you are interested in this opportunity, please send your CV to hrm@olivebuilder.com or contact us at 9072188088 for further details.,