Telesales Executive

Job Title:

Location:

Employment Type:

counseling and sales team

academic advising, consultative sales, or the education sector

Primary Responsibilities

• Lead Engagement:

  Initiate contact with prospective students and parents via structured

  outbound and inbound calls

  utilizing the provided lead database.

• Personalized Guidance:

  Conduct in-depth needs assessments to understand each student's

  academic goals, challenges, and aspirations

  , and then recommend the most suitable Xylem Learning programs.

• Program Advocacy:

  Confidently and persuasively

  present and promote

  Xylem Learning's diverse course offerings.

• Relationship Management:

  Cultivate

  strong, trust-based relationships

  through personalized counseling, consistent support, and regular follow-ups.

• Target Achievement:

  Consistently

  meet or exceed monthly and quarterly enrollment and revenue targets

  .

• Data Management:

  Maintain

  accurate and up-to-date records

  of all calls, follow-ups, and enrollments within the CRM system.

• Collaboration:

  Work closely with the academic, marketing, and operations teams to stay informed about

  new programs, offers, and initiatives

  .

• Process Improvement:

  Provide valuable feedback to leadership to

  enhance lead quality, conversion strategies

  , and the overall student experience.

Required Qualifications & Experience

• Education:

  Bachelor's degree in any discipline.

• Experience:

  02 years of relevant experience in

  academic counseling, student advisory, or sales

  (prior experience in the education sector is a distinct advantage).

• Performance:

  Proven track record or strong capacity to

  meet or surpass sales/enrollment targets

  .

Key Skills & Attributes

• Communication:

  Excellent

  persuasion, negotiation, and overall communication skills

  .

• Interpersonal:

  Strong capacity for

  relationship-building

  and interpersonal rapport.

• Drive:

  Self-motivated, proactive, and intensely target-driven

  work approach.

• Adaptability:

  Solution-oriented

  and able to adapt quickly in a demanding, fast-paced setting.

• Language:

  Proficiency in Malayalam is preferred

  ; good English communication skills are desirable.