Telesales Executive

West Down – The Heritage Resort is a 4-star luxury property in Ooty known for its Victorian charm, scenic surroundings, and warm hospitality. We are looking for a dynamic and enthusiastic Telesales Executive who can build strong travel agent and guest relationships to help drive bookings and revenue.

Key Responsibilities: 1. Travel Agent Relations

• Make regular outbound calls to existing travel agents and stay in constant touch with them.
• Remind agents about special rate cards, promotions, and seasonal offers.
• Build and maintain strong rapport with travel partners to generate consistent bookings.
• Follow up with agents on leads and conversions.

2. Business Development

• Identify and tie up with new travel agents through cold calling.
• Introduce West Down – The Heritage Resort and highlight property USPs, facilities, and amenities.
• Offer special rate cards and bring new agents onboard.
• Work towards achieving monthly booking and revenue targets through new partnerships.

3. Guest Relationship Management

• Call existing and past guests who have previously stayed at the resort.
• Build rapport and extend a warm invitation to revisit the property.
• Collect referrals or potential leads from happy guests.
• Update guest database with relevant information and feedback.

4. MIS & Reporting

• Maintain accurate daily call logs, agent interaction records, and booking status in MIS.
• Prepare and submit regular reports on calls, conversions, and agent engagement.
• Support the Sales & Revenue team with follow-ups and reports.

Required Skills & Qualifications:

• Minimum 1–3 years of experience in telesales / telecalling / customer engagement (hospitality or travel industry preferred).
• Excellent communication skills in Tamil and English.
• Fluency in Hindi or any other South Indian regional language will be an added advantage.
• Good telephone etiquette and convincing skills.
• Basic computer knowledge, familiarity with MS Office, and ability to handle emails professionally.
• Pleasant personality, relationship-building skills, and target-driven attitude.

Perks & Benefits:

• Breakfast and meals along with tea will be provided by the management on working days.
• Attractive salary package with incentives based on performance.
• Opportunity to grow within the sales and marketing department of a reputed 4-star resort.
• Supportive and professional work environment.

Work Schedule:

• Location: Ooty
• Full-time | 6 Days Working

To Apply:
Send your updated resume to coo@westdownsresort.com / +91 8098103388 with the subject line “Application for Telesales Executive – West Down”.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Ooty, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telesales: 1 year (Preferred)

Language:

• English (Required)
• Tamil (Required)
• Hindi (Preferred)
• Malayalam (Preferred)
• Kannada (Preferred)

Location:

• Ooty, Tamil Nadu (Preferred)

Work Location: In person