Telesales Executive

A telesales job involves making outbound calls to potential customers to promote and sell products or services over the phone. Key responsibilities include generating leads, building customer relationships, meeting sales quotas, processing orders, and maintaining detailed records of interactions in a CRM system. The role requires strong communication, persuasion, and sales skills. Core responsibilities Outbound calling: Contacting potential and existing customers to introduce products or services, often using scripts. Sales and order processing: Persuading customers to make purchases, processing orders, and handling payments. Customer relationship management: Building and maintaining relationships with customers to encourage repeat business and satisfaction. Lead generation: Identifying and qualifying leads, and sometimes directing qualified leads to an outside sales team. Product knowledge: Staying updated on company products, services, promotions, and pricing to answer questions and make suitable recommendations. Record keeping: Maintaining accurate and detailed records of calls, customer information, and sales transactions in a database or CRM system. Achieving targets: Meeting or exceeding daily, weekly, and monthly sales goals and quotas. Problem-solving: Handling customer inquiries, addressing concerns, and resolving complaints to maintain a positive company image.