Telesales Executive

Job Description

A Telesales Executive, also known as a Telemarketing Executive, uses outbound and inbound calling to generate sales for a company. They are responsible for persuading customers to purchase products or services, upsell existing customers, and meet sales targets. Their primary goal is to increase revenue through telephone sales, requiring strong negotiation and customer service skills. Key Responsibilities of a Telesales Executive: Generating Leads and Making Outbound Calls: Telesales Executives actively seek out potential customers through cold calling and other sales techniques, making outbound calls to promote products or services. Selling Products and Services: They use persuasive language and product knowledge to convince customers to make a purchase, whether it's a new product, an upgrade, or a cross-sell. Building and Maintaining Customer Relationships: Telesales Executives establish and maintain strong relationships with customers to foster repeat business and ensure customer satisfaction. Meeting Sales Targets: They are held accountable for achieving specific sales quotas, which requires effective sales techniques and relationship-building. Providing Customer Service: Telesales Executives handle customer inquiries, resolve complaints, and provide technical support, ensuring a positive customer experience. Recording and Tracking Sales: They meticulously document calls, sales, and customer information to monitor performance and identify areas for improvement. Skills Required for a Telesales Executive: Excellent Communication Skills: Telesales Executives must be able to clearly and effectively communicate with customers, both verbally and in writing. Persuasion and Negotiation Skills: They need to be able to persuade customers to purchase products or services and negotiate deals effectively. Customer Service Skills: They must be able to handle customer inquiries, resolve complaints, and provide helpful information. Sales Skills: They need to understand the sales process, close deals, and meet sales targets. Time Management and Organization: Telesales Executives must be able to manage their time effectively, prioritize tasks, and stay organized. Computer Skills: Proficiency in using CRM software and other relevant computer tools is often required. Job Type: Full-time Pay: ₹15,000.00 - ₹16,000.00 per month Schedule: Day shift Fixed shift Morning shift Language: Hindi (Preferred) English (Required) Work Location: In person