Telesales Executive

3 - 31 years

1 - 2 Lacs

Posted:3 weeks ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: A Telesales Executive is responsible for selling products or services over the phone by engaging with potential and existing customers. The role involves identifying customer needs, presenting relevant solutions, and closing sales. It includes both outbound calling to generate leads and inbound call handling to convert inquiries into sales. Key Responsibilities:   Make outbound calls to prospective customers to promote products/services   Handle inbound inquiries and convert them into successful sales   Understand customer requirements and offer tailored solutions   Build and maintain strong customer relationships   Follow up on leads, previous interactions, and potential clients   Meet or exceed assigned sales targets and KPIs   Maintain accurate records of calls, conversations, and outcomes using CRM tools   Provide product information, pricing, and promotional details   Handle customer objections and provide excellent post-sales support   Collaborate with the sales and marketing team for lead generation campaigns Qualifications & Skills:   Proven experience in telesales, telemarketing, or customer service   Excellent communication and persuasive skills   Ability to handle rejections and remain motivated   Good understanding of sales techniques and customer relationship management   Proficiency in MS Office and CRM software   High school diploma or equivalent (Bachelor’s degree preferred) Personal Attributes:   Confident and target-driven   Positive attitude with a customer-focused approach   Strong interpersonal and negotiation skills   Ability to work under pressure and manage time effectively.

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