Telesales Executive

Responding to Inquiries: Handle incoming calls from prospective customers who are interested in courses offered by the company. Provide detailed information about the courses, curriculum, eligibility criteria, and any other relevant information. Understanding Customer Needs: Listen actively to customer queries and concerns to understand their requirements and goals. Tailor course recommendations based on their interests, educational background, career aspirations, and budget constraints. Closing Sales: Utilize persuasive communication skills and product knowledge to convince customers to enroll in the courses. Overcome objections, address concerns, and highlight the benefits of the courses to secure enrollments. Maintaining Records: Keep accurate records of customer interactions, including inquiries, follow-ups, and enrollments, in the company's CRM system. Ensure all customer data is updated and organized for easy reference and reporting. Customer Follow-Up: Follow up with customers post-enrollment to ensure their satisfaction with the courses and address any additional questions or concerns they may have. Maintain ongoing communication to foster long-term relationships and encourage repeat business. Achieving Sales Targets: Work towards achieving monthly, quarterly, and annual sales targets set by the company. Monitor personal sales performance and take proactive measures to meet or exceed targets. Continuous Learning: Stay updated on the latest developments in the courses offered, industry trends, competitor offerings, and sales techniques. Attend training sessions, workshops, and seminars to enhance product knowledge and sales skills. Collaboration with Marketing: Collaborate with the marketing team to develop effective sales strategies, promotional campaigns, and lead generation activities. Provide feedback on the effectiveness of marketing initiatives and contribute ideas for improvement.