Telephone Operator

Job Title: Telephone Operator

Department: Front Office / Communication Services
Location: Jabalpur Hospital & Research Centre
Reporting To: Front Office In-charge / Hospital Administrator
Employment Type: Full-time

Job Purpose:

To efficiently handle all incoming and outgoing calls, ensure smooth communication within the hospital premises, and provide accurate information and timely call connections to patients, staff, and external callers.

Key Responsibilities:

• Call Management:
• Answer all incoming telephone calls promptly and courteously.
• Transfer calls to the appropriate departments, doctors, or staff members.
• Take accurate messages when concerned personnel are unavailable and ensure timely delivery.
• Communication Support:
• Maintain a record of important telephone numbers and extension lists.
• Provide information to callers regarding hospital services, visiting hours, consultant availability, and general queries.
• Handle emergency calls efficiently and inform relevant teams without delay.
• Coordination:
• Coordinate internal communications between different departments and units.
• Act as a communication link for doctors, nursing stations, and support staff when required.
• Documentation & Reporting:
• Maintain a daily call log (inbound and outbound).
• Report any technical faults or disruptions in the phone system to the IT or maintenance team.
• Customer Service:
• Maintain a polite, calm, and professional tone at all times.
• Ensure patient satisfaction through clear and respectful communication.
• Assist patients and visitors with basic directions or queries when needed.

Qualifications:

• Minimum 12th pass or Graduate in any stream.
• Additional training in communication or hospitality will be an advantage.

Experience:

• 1–2 years of experience as a telephone/reception operator, preferably in a healthcare or service industry.

Skills & Competencies:

• Excellent verbal communication skills in Hindi and English.
• Good listening skills and telephone etiquette.
• Calm and composed personality with a service-oriented approach.
• Basic computer proficiency (MS Office, hospital software/EPBX systems preferred).
• Ability to multitask and manage calls during peak hours.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Yearly bonus

Language:

• English (Required)

Work Location: In person