Telecom Support Engineer II

Job Description

Job Title: Telecom Support Engineer II Job Description Comprehensive support of the Verint recording platform. Duties include supporting maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, etc. Overall support of the Verint recording platform, including (but not limited to) the following activities: Monitor platform notifications and take action as needed. Deploy application, security and other updates and fixes. Configure new recording programs, creating rules, campaigns, extensions and any other element needed. Manage roles, users and profiles. Handle application related requests and incidents submitted via ticketing system, within established SLAs. Location: IND Gurgaon - Bld 14, IT SEZ Unit 2, 20th Floor Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents