Telecom Support

As a Telephony Solutions Engineer at our company, your primary responsibility will be to design, implement, and maintain Asterisk-based telephony solutions. This will involve customizing Asterisk configurations to meet client specifications and integrating Asterisk with third-party applications such as CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will also be a key part of your role. It will be essential to optimize Asterisk performance for scalability and reliability. Your role will also include providing technical support and guidance to clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be crucial for knowledge sharing. Staying updated with the latest trends and developments in Asterisk and VoIP technologies is important to ensure you are well-informed in the field. Collaborating with sales and project management teams to gather requirements and propose solutions will be part of your responsibilities. Furthermore, you will be involved in testing and quality assurance of Asterisk-based solutions to ensure they meet the required standards. The position requires a minimum of 1 year of relevant experience in Asterisk and is based in Mumbai (Goregaon East) with general shift timings of 9 hours per day for 6 days a week.,