Telecom Support

Role Overview: You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Key Responsibilities: - Design, implement, and maintain Asterisk-based telephony solutions - Customize Asterisk configurations to meet client specifications - Integrate Asterisk with third-party applications such as CRM systems - Troubleshoot and resolve issues related to Asterisk configurations, call routing, and SIP protocols - Optimize Asterisk performance for scalability and reliability - Provide technical support and guidance to clients and internal teams - Document Asterisk configurations, processes, and best practices - Keep abreast of the latest trends and developments in Asterisk and VoIP technologies - Collaborate with sales and project management teams to gather requirements and propose solutions - Assist in testing and quality assurance of Asterisk-based solutions to ensure they meet required standards Qualifications Required: - Minimum of 1 year of relevant experience in Asterisk - Location: Mumbai (Goregaon East) - Work schedule: General shift timings of 9 hours per day for 6 days a week,