7 Sip Protocols Jobs

You will play a key role as a VOIP Engineer at Advantmed, a prominent player in the US Healthcare sector. Your interpersonal skills and ability to connect with colleagues will be crucial in this collaborative environment. You will be responsible for designing, deploying, and managing VoIP systems utilizing platforms such as FreePBX, Genesys Cloud, and RingCentral. Your expertise will be utilized in maintaining and troubleshooting SIP trunks, call routing, and number provisioning. Additionally, you will implement and oversee fax solutions and support call center operations by optimizing IVR, call queues, and call flows with systems like Queue Matrix. Collaboration with cross-functional teams will be essential as you integrate voice systems with CRM, ticketing, and other enterprise applications. You will take the lead or actively participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) related to voice infrastructure. Monitoring system performance, ensuring uptime, and promptly addressing voice traffic issues will be part of your routine. Acting as a liaison for technical escalations with telephony vendors and documenting network topologies and system configurations will also be part of your responsibilities. To excel in this role, you are expected to hold a Bachelor's degree in information technology, Computer Science, or a related field, or possess equivalent experience. With at least 7 years of experience in VoIP Infrastructure management, your expertise in FreePBX administration, Genesys Cloud deployment, RingCentral CX configuration, and other related areas will be invaluable. Strong knowledge of SIP protocols, call routing, telephony concepts, network QoS, NAT traversal, and firewall configuration related to VoIP is required. Your soft skills will also be put to the test, including problem-solving abilities, communication, collaboration, attention to detail, and organization skills. Your ability to work independently and as part of a team will be key to your success. You will need exceptional verbal communication skills, effective task management, analytical and decision-making skills, delegation abilities, and strong interpersonal skills. Are you ready to take on this challenging yet rewarding role as a VOIP Engineer at Advantmed and contribute to the advancement of US Healthcare ,

As a Presales Executive focusing on VoIP, Dialer, and Asterisk technology, your primary responsibilities will include: - Developing a solid understanding of core VoIP concepts, SIP protocols, and Asterisk-based dialers such as VICIdial and Dialshree. - Collaborating with senior team members to craft technical proposals, solution documentation, and engaging presentations. - Assisting in solution walkthroughs and product demonstrations to showcase the capabilities of the offerings. - Working closely with internal teams to gather technical requirements and deliver comprehensive pre-sales support. - Building and maintaining a knowledge base of common client inquiries and effective solutions. - Utilizing CRM systems or internal tools to document and monitor activities accurately. - Conducting various product demonstrations, proof of concepts, testing, and training sessions for clients. To excel in this role, you should possess the following skills: - A foundational grasp of VoIP concepts including SIP, RTP, and IP Telephony. - Strong communication and presentation abilities to effectively articulate technical information. - A keen interest in open-source telephony platforms like Asterisk and FreePBX. - The capability to comprehend client needs and align them with relevant technical features. - Knowledge of networking fundamentals such as IP protocols and basic firewall concepts would be advantageous. - Familiarity with productivity tools like Microsoft Office and Google Suite will be beneficial in your day-to-day tasks.,

You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Additionally, you will provide technical support and guidance to both clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be essential. Keeping abreast of the latest trends and developments in Asterisk and VoIP technologies is necessary to ensure you are up-to-date in the field. Collaboration with sales and project management teams to gather requirements and propose solutions will be part of your role. Furthermore, you will assist in testing and quality assurance of Asterisk-based solutions to ensure they meet the required standards. This position requires a minimum of 1 year of relevant experience in Asterisk and is based in Mumbai (Goregaon East) with general shift timings of 9 hours per day for 6 days a week.,

As a Fixed Voice Platform Test Engineer in Sydney, you will be responsible for testing Sonus/Ribbon Session Border Controller (SBC), Sonus/Ribbon PSX and GSC, Ribbon C20. We are seeking a candidate with a solid background in Ribbon fixed switches, ideally from a previous experience at Ribbon Communications or Sonus Networks. The ideal candidate will have 6 to 12 years of industry experience in the Telecom sector and hold a Bachelor's degree or higher in Engineering, Computer Science, Information Technology, or Telecommunications. You should possess a minimum of 5 years of hands-on experience in fixed or core mobile network manual/automation testing as a test engineer with exposure to lab testing. Your role will require a comprehensive understanding of internet protocols in data, voice, and video suites. Specifically, you should have experience in the design, deployment, or testing of Sonus/Ribbon Session Border Controller (SBC), Sonus/Ribbon PSX and GSC, Ribbon C20. Additionally, hands-on experience with SIP Protocols and testing SIP voice connecting to PABX is essential. Proficiency in using Probes & Analysers and signal generators such as Tektronix Iris and Niometrics is a plus. You should have the ability to assess requirements and processes with a problem-solving attitude. A strong understanding of the software testing lifecycle, methodologies, and the ability to identify and resolve issues/defects are crucial. Furthermore, you should be capable of transferring knowledge to team members effectively and possess excellent oral and written communication skills. If you meet these qualifications and are looking for a challenging opportunity in the field of fixed voice platform testing, we encourage you to apply for this position.,

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. Provide real-time support to resolve technical and operational challenges efficiently. Maintain and update knowledge base documentation, SOPs, and best practices . Collaborate with automation teams to streamline routine operational tasks. Required Skills & Qualifications: 13 years of experience in technical support, contact center operations, or IT service management . Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals . Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows . Basic knowledge of VoIP, SIP protocols, and network troubleshooting . Ability to work rotational 24x7 shifts , ensuring uninterrupted service support. Strong communication and problem-solving skills. AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. • The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. Provide real-time support to resolve technical and operational challenges efficiently. Maintain and update knowledge base documentation, SOPs, and best practices . Collaborate with automation teams to streamline routine operational tasks. Required Skills & Qualifications: 13 years of experience in technical support, contact center operations, or IT service management . Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals . Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows . Basic knowledge of VoIP, SIP protocols, and network troubleshooting . Ability to work rotational 24x7 shifts , ensuring uninterrupted service support. Strong communication and problem-solving skills. AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. • The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Position Summary : The candidate suitable for this role of Senior Software Engineer will be responsible for leading the development and implementation of complex software solutions. This role involves a high level of technical expertise and the ability to guide and mentor junior team members. The Senior Software Engineer will collaborate with cross-functional teams to define, design, and ship new features while maintaining high standards of software quality. Key Responsibilities : - Design and develop high-volume, low-latency applications for mission-critical systems, delivering high availability and performance. - Contribute to all phases of the development lifecycle, from concept and design to testing. - Write well-designed, testable, and efficient code. - Ensure designs comply with specifications. - Prepare and produce releases of software components. - Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Skills : - 4-6 years of experience in software development. - Solid background in GoLang. - Strong data structures and algorithms concepts. - Designing and problem-solving skills, with a strong bias for architecting for performance and scalability. - Sound knowledge of cloud services and Kubernetes. Good to have Skills : - Good Understanding SIP/RTP protocols - Hands-on experience with any of FreeSWITCH/Asterisk/OpenSIPS/Kamailio open source VoIP softwares. Qualifications : - B. Tech/M. Tech/MCA in Computer Science Benefits : - Flexible Working Hours. - Hybrid Working Style. - Personal Accidental Insurance. - Health Insurance to Self, Spouse and two kids. - 5 days working week.