12 Sip Protocols Jobs

You are an experienced FreeSWITCH Developer looking to join the team at Webvio Technologies. Your main responsibilities will include setting up, configuring, and maintaining FreeSWITCH systems for both production and development environments. You will also be developing, customizing, and optimizing call flows, IVR applications, SIP trunking, and conferencing solutions. Integrating FreeSWITCH with databases, APIs, and third-party applications will be a key part of your role. Monitoring, troubleshooting, and resolving issues related to call quality, signaling, and media will also be within your remit. It will be essential to ensure system stability, scalability, and high availability, as well as to perform regular system performance tuning and updates. Collaborating with cross-functional teams to deliver robust VoIP and PBX solutions will also be crucial. To excel in this role, you should have strong hands-on experience in FreeSWITCH development and configuration. A solid understanding of SIP, RTP, and VoIP protocols is necessary. Proficiency in programming with C, Python, or Lua will be advantageous. Experience with relational databases such as MySQL or PostgreSQL is required, as well as knowledge of Linux/Unix-based environments. Familiarity with debugging VoIP traffic using tools like Wireshark, tcpdump, or sngrep will be beneficial. Exposure to PBX/BPO systems is highly desirable. You must have the ability to work both independently and in a team-oriented environment to succeed in this position.,

Position Summary : The candidate suitable for this role of Senior Software Engineer will be responsible for leading the development and implementation of complex software solutions. This role involves a high level of technical expertise and the ability to guide and mentor junior team members. The Senior Software Engineer will collaborate with cross-functional teams to define, design, and ship new features while maintaining high standards of software quality. Key Responsibilities : - Design and develop high-volume, low-latency applications for mission-critical systems, delivering high availability and performance. - Contribute to all phases of the development lifecycle, from concept and design to testing. - Write well-designed, testable, and efficient code. - Ensure designs comply with specifications. - Prepare and produce releases of software components. - Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Skills : - 4-6 years of experience in software development. - Solid background in GoLang. - Strong data structures and algorithms concepts. - Designing and problem-solving skills, with a strong bias for architecting for performance and scalability. - Sound knowledge of cloud services and Kubernetes. Good to have Skills : - Good Understanding SIP/RTP protocols - Hands-on experience with any of FreeSWITCH/Asterisk/OpenSIPS/Kamailio open source VoIP softwares. Qualifications : - B. Tech/M. Tech/MCA in Computer Science Benefits : - Flexible Working Hours. - Hybrid Working Style. - Personal Accidental Insurance. - Health Insurance to Self, Spouse and two kids. - 5 days working week.

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle compnies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Consultant, Nice InContact In this role, you will be responsible for supporting existing business unit accounts on CXOne and work with new implementations. This involves maintaining and monitoring current system, design and support several call flows for multiple clients, support business needs to service inbound and outbound agent and multi-channel integration. Responsibilities . Perform routine maintenance and monitor performance, capacity, and availability of the voice infrastructure. . Help design and implement short and long-term strategic plans to ensure the voice solutions meet existing and future requirements. . Design and implement new Nice InContact Call flow using InContact Studio application. Create skills and point of contacts as needed per client. . Troubleshoot, trace and identify any issues on CXOne scripts. . Act as point of escalation with recurring telecommunications issues which includes root cause and remediation. . Serve as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security. Qualifications we seek in you! Minimum Qualifications . B.Tech/B.E/ MCA . Excellent written and verbal communication skills Preferred Qualifications/ Skills . Expert on CXOne Nice InContact and related components . Able to work on Nice InContact Studio setup and designs. Can start new scripts on inbound, Outbound preview and predictive campaigns. . Experience with InContact Omnichannel, DFO, chat, and email. . Full understanding of SIP protocols and design criteria . Very familiar with inbound/outbound operations. Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

As a qualified candidate for this position, you should have at least 5 years of hands-on experience working with VOIP and SIP protocols. Your expertise in manual testing and test automation, including scripting experience in Python, will be essential for this role. Additionally, you should have exposure to AI tools and be willing to integrate AI capabilities into existing systems. Your role will require strong troubleshooting and debugging skills across various environments and platforms. You should also be highly adaptable, a quick learner, and motivated to stay updated with emerging technologies. If you meet these qualifications, we encourage you to apply for this exciting opportunity.,

You are a highly skilled and motivated Senior Inbound Contact Center Engineer who will be responsible for the design, implementation, maintenance, and continuous improvement of inbound contact center solutions. Your expertise will ensure a seamless and efficient experience for customers by utilizing industry-leading technologies like Avaya, NICE, and Swampfox. In your role, you will design, implement, and maintain complex inbound contact center solutions, including call routing, IVR design, agent desktop configuration, reporting, and integration with other business systems. Troubleshooting and resolving technical issues related to voice infrastructure, applications, and integrations will also be part of your responsibilities. You will proactively monitor system health, capacity, and performance, implementing optimizations to ensure stability and efficiency. Staying updated on emerging contact center technologies and industry best practices will enable you to recommend and implement innovative solutions to enhance customer experience and operational efficiency. Your project management skills will be crucial as you lead and participate in projects related to contact center technology upgrades, expansions, and new feature implementations. Effective collaboration with cross-functional teams, vendors, and stakeholders will ensure successful project delivery. As a mentor, you will provide guidance, training, and support to junior team members to enhance their skills and knowledge. Sharing your expertise through knowledge-sharing sessions and documentation will contribute to the team's growth. Process improvement will be a key focus area where you will analyze existing contact center processes and identify areas for efficiency, automation, and enhanced customer experience. Leveraging Agile methodologies like Scrum and Jira, you will manage projects and ensure timely delivery. Your technical skills should include a deep understanding of VoIP technologies, SIP protocols, networking concepts, contact center reporting tools, scripting languages, APIs for integrations, and network infrastructure. Strong communication skills, problem-solving abilities, proactive mindset, and excellent time management are essential soft skills required for this role. Ideally, you should possess a Bachelor's degree in Computer Science or Information Technology. Avaya certifications (e.g., ACIS, ACSS), NICE CXOne certifications, and Agile/Scrum certifications (e.g., Scrum Master, Product Owner) are highly desirable. If you are looking to join a dynamic team and contribute to the continuous improvement of contact center solutions, this role might be the perfect fit for you.,

You will play a key role as a VOIP Engineer at Advantmed, a prominent player in the US Healthcare sector. Your interpersonal skills and ability to connect with colleagues will be crucial in this collaborative environment. You will be responsible for designing, deploying, and managing VoIP systems utilizing platforms such as FreePBX, Genesys Cloud, and RingCentral. Your expertise will be utilized in maintaining and troubleshooting SIP trunks, call routing, and number provisioning. Additionally, you will implement and oversee fax solutions and support call center operations by optimizing IVR, call queues, and call flows with systems like Queue Matrix. Collaboration with cross-functional teams will be essential as you integrate voice systems with CRM, ticketing, and other enterprise applications. You will take the lead or actively participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) related to voice infrastructure. Monitoring system performance, ensuring uptime, and promptly addressing voice traffic issues will be part of your routine. Acting as a liaison for technical escalations with telephony vendors and documenting network topologies and system configurations will also be part of your responsibilities. To excel in this role, you are expected to hold a Bachelor's degree in information technology, Computer Science, or a related field, or possess equivalent experience. With at least 7 years of experience in VoIP Infrastructure management, your expertise in FreePBX administration, Genesys Cloud deployment, RingCentral CX configuration, and other related areas will be invaluable. Strong knowledge of SIP protocols, call routing, telephony concepts, network QoS, NAT traversal, and firewall configuration related to VoIP is required. Your soft skills will also be put to the test, including problem-solving abilities, communication, collaboration, attention to detail, and organization skills. Your ability to work independently and as part of a team will be key to your success. You will need exceptional verbal communication skills, effective task management, analytical and decision-making skills, delegation abilities, and strong interpersonal skills. Are you ready to take on this challenging yet rewarding role as a VOIP Engineer at Advantmed and contribute to the advancement of US Healthcare ,

As a Presales Executive focusing on VoIP, Dialer, and Asterisk technology, your primary responsibilities will include: - Developing a solid understanding of core VoIP concepts, SIP protocols, and Asterisk-based dialers such as VICIdial and Dialshree. - Collaborating with senior team members to craft technical proposals, solution documentation, and engaging presentations. - Assisting in solution walkthroughs and product demonstrations to showcase the capabilities of the offerings. - Working closely with internal teams to gather technical requirements and deliver comprehensive pre-sales support. - Building and maintaining a knowledge base of common client inquiries and effective solutions. - Utilizing CRM systems or internal tools to document and monitor activities accurately. - Conducting various product demonstrations, proof of concepts, testing, and training sessions for clients. To excel in this role, you should possess the following skills: - A foundational grasp of VoIP concepts including SIP, RTP, and IP Telephony. - Strong communication and presentation abilities to effectively articulate technical information. - A keen interest in open-source telephony platforms like Asterisk and FreePBX. - The capability to comprehend client needs and align them with relevant technical features. - Knowledge of networking fundamentals such as IP protocols and basic firewall concepts would be advantageous. - Familiarity with productivity tools like Microsoft Office and Google Suite will be beneficial in your day-to-day tasks.,

You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Additionally, you will provide technical support and guidance to both clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be essential. Keeping abreast of the latest trends and developments in Asterisk and VoIP technologies is necessary to ensure you are up-to-date in the field. Collaboration with sales and project management teams to gather requirements and propose solutions will be part of your role. Furthermore, you will assist in testing and quality assurance of Asterisk-based solutions to ensure they meet the required standards. This position requires a minimum of 1 year of relevant experience in Asterisk and is based in Mumbai (Goregaon East) with general shift timings of 9 hours per day for 6 days a week.,

As a Fixed Voice Platform Test Engineer in Sydney, you will be responsible for testing Sonus/Ribbon Session Border Controller (SBC), Sonus/Ribbon PSX and GSC, Ribbon C20. We are seeking a candidate with a solid background in Ribbon fixed switches, ideally from a previous experience at Ribbon Communications or Sonus Networks. The ideal candidate will have 6 to 12 years of industry experience in the Telecom sector and hold a Bachelor's degree or higher in Engineering, Computer Science, Information Technology, or Telecommunications. You should possess a minimum of 5 years of hands-on experience in fixed or core mobile network manual/automation testing as a test engineer with exposure to lab testing. Your role will require a comprehensive understanding of internet protocols in data, voice, and video suites. Specifically, you should have experience in the design, deployment, or testing of Sonus/Ribbon Session Border Controller (SBC), Sonus/Ribbon PSX and GSC, Ribbon C20. Additionally, hands-on experience with SIP Protocols and testing SIP voice connecting to PABX is essential. Proficiency in using Probes & Analysers and signal generators such as Tektronix Iris and Niometrics is a plus. You should have the ability to assess requirements and processes with a problem-solving attitude. A strong understanding of the software testing lifecycle, methodologies, and the ability to identify and resolve issues/defects are crucial. Furthermore, you should be capable of transferring knowledge to team members effectively and possess excellent oral and written communication skills. If you meet these qualifications and are looking for a challenging opportunity in the field of fixed voice platform testing, we encourage you to apply for this position.,

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. Provide real-time support to resolve technical and operational challenges efficiently. Maintain and update knowledge base documentation, SOPs, and best practices . Collaborate with automation teams to streamline routine operational tasks. Required Skills & Qualifications: 13 years of experience in technical support, contact center operations, or IT service management . Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals . Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows . Basic knowledge of VoIP, SIP protocols, and network troubleshooting . Ability to work rotational 24x7 shifts , ensuring uninterrupted service support. Strong communication and problem-solving skills. AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. • The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. Provide real-time support to resolve technical and operational challenges efficiently. Maintain and update knowledge base documentation, SOPs, and best practices . Collaborate with automation teams to streamline routine operational tasks. Required Skills & Qualifications: 13 years of experience in technical support, contact center operations, or IT service management . Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals . Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows . Basic knowledge of VoIP, SIP protocols, and network troubleshooting . Ability to work rotational 24x7 shifts , ensuring uninterrupted service support. Strong communication and problem-solving skills. AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. • The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Position Summary : The candidate suitable for this role of Senior Software Engineer will be responsible for leading the development and implementation of complex software solutions. This role involves a high level of technical expertise and the ability to guide and mentor junior team members. The Senior Software Engineer will collaborate with cross-functional teams to define, design, and ship new features while maintaining high standards of software quality. Key Responsibilities : - Design and develop high-volume, low-latency applications for mission-critical systems, delivering high availability and performance. - Contribute to all phases of the development lifecycle, from concept and design to testing. - Write well-designed, testable, and efficient code. - Ensure designs comply with specifications. - Prepare and produce releases of software components. - Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Skills : - 4-6 years of experience in software development. - Solid background in GoLang. - Strong data structures and algorithms concepts. - Designing and problem-solving skills, with a strong bias for architecting for performance and scalability. - Sound knowledge of cloud services and Kubernetes. Good to have Skills : - Good Understanding SIP/RTP protocols - Hands-on experience with any of FreeSWITCH/Asterisk/OpenSIPS/Kamailio open source VoIP softwares. Qualifications : - B. Tech/M. Tech/MCA in Computer Science Benefits : - Flexible Working Hours. - Hybrid Working Style. - Personal Accidental Insurance. - Health Insurance to Self, Spouse and two kids. - 5 days working week.