Telecalling Team Leader

0 years

0 Lacs

Posted:1 day ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Team Supervision: Lead, manage, and motivate a team of telecallers to achieve daily/weekly/monthly targets.
  • Performance Monitoring: Track individual and team performance; identify areas for improvement and provide regular feedback.
  • Training & Coaching: Conduct regular training sessions to improve calling skills, product knowledge, and sales techniques.
  • Quality Assurance: Monitor calls to ensure high-quality communication, adherence to scripts, and compliance with company standards.
  • Target Achievement: Ensure the team consistently meets or exceeds conversion, sales, or customer engagement goals.
  • Daily Reporting: Prepare and submit performance reports, call logs, and productivity summaries to management.
  • Handle Escalations: Address complex customer issues or escalations and provide timely resolutions.
  • Process Improvement: Recommend and implement strategies to improve telecalling efficiency and team productivity.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Language:

  • English (Preferred)

Location:

  • Dwarka, Delhi, Delhi (Preferred)

Work Location: In person

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