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Telecalling Supervisor

Telecalling Supervisor

SkillLabs

2 - 6 years

0 Lacs

indore madhya pradesh

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer escalation management troubleshooting team management process improvement meeting facilitation customer queries handling audits quality checks

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Escalation Management, your role involves troubleshooting customer problems and handling customer queries over voice, email, and chat. You will be responsible for delighting customers and ensuring all client deliverables are met within timelines. Key Responsibilities: - Performing audits and quality checks on Team Leads & Floor Supports - Ensuring productivity/quality enhancement and process meet all metrics - Holding periodic meetings to discuss task delegation and review issues Qualifications Required: - Flexibility to work in all shifts No additional details about the company were provided in the job description.,

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Higher Education

Mohali Punjab

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Telecalling Supervisor