Telecalling Supervisor

Job Summary

The Telecalling Supervisor will be responsible for overseeing the telecalling team, ensuring achievement of daily/weekly/monthly targets, monitoring call quality, and guiding team members to improve performance. The role requires excellent communication, leadership, and coaching skills to maintain high productivity and customer satisfaction.

Key Responsibilities

• Supervise day-to-day activities of the telecalling team.
• Allocate call lists, set daily/weekly targets, and monitor achievement.
• Motivate, guide, and train team members to improve performance.
• Monitor live calls and recorded calls to ensure quality standards.
• Handle escalated customer queries and provide quick resolutions.
• Prepare daily/weekly/monthly reports on team performance.
• Maintain discipline, attendance, and adherence to calling scripts/processes.
• Coordinate with sales/marketing teams for lead updates and campaigns.
• Conduct regular performance reviews and provide feedback.

Key Skills & Competencies

• Strong communication and interpersonal skills.
• Leadership and team management abilities.
• Target-oriented with good analytical and problem-solving skills.
• Knowledge of CRM tools, telecalling scripts, and reporting systems.
• Ability to motivate and manage a diverse team under pressure.

Qualifications & Experience

• Graduate in any discipline (preferred in Business/Commerce).
• 2–5 years of experience in telecalling / telesales, with at least 1 year in a supervisory role.
• Proficiency in MS Office and call management software.
• Fluency in English, Hindi, and Bengali

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person