Telecalling Sales & Customer Support Executive

Job Description

Company Description HoopStar Academy offers online hula hoop classes that promote health and wellness in a fun and inspiring way. The academy's mission is to empower individuals with the confidence and skills to achieve their fitness goals through the art of hula hooping. Join us on a journey of self-discovery and transformation to a happier and healthier future. Role Description This is a full-time on-site role for a Telecalling Sales & Customer Support Executive located in the Pune/Wakad Area. The Executive will be responsible for handling customer inquiries, providing online support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis. Qualifications Customer Support and Customer Service skills Ability to prioritize and manage time effectively Excellent communication and interpersonal skills Strong problem-solving abilities Key Responsibilities Make around 100-120 calls/day to new inquiries and follow-up leads Speak confidently with parents, answer their questions, and guide them toward enrollment Handle inbound queries from WhatsApp and phone calls Explain class offerings, levels, and trainer credentials clearly over the phone Send class details, links, and updates through WhatsApp Business Update lead status and call outcomes in our CRM system (training provided) Collect feedback from existing students’ parents to improve service quality Find More details here - https://hulahoop.hoopstar.academy/telecalling-enrolment-advisor/ Show more Show less