Telecalling Executive

Overview We are seeking a highly motivated and articulate Telecaller to join our dynamic team. The primary responsibility will be to communicate with potential and existing clients over the phone to promote products/services, and set appointments. The ideal candidate must possess excellent fluency in English & Hindi and a professional phone demeanor. Key Responsibilities Outbound/Inbound Calling: Initiate and receive calls professionally to prospective or existing customers. Product/Service Promotion: Clearly and persuasively explain company products and services to potential customers. Appointment Setting: Schedule appointments or follow-up calls for the sales team as required. Customer Relationship Management (CRM): Maintain detailed and accurate records of all calls, customer interactions, and sales efforts in the CRM system. Feedback Collection: Collect customer feedback and address inquiries or issues effectively, escalating complex matters when necessary. Required Skills & Qualifications Language Fluency (Mandatory): Must be fluent in spoken and written English & Hindi. Clear articulation and excellent pronunciation are essential. Communication Skills: Strong verbal communication and active listening skills. Interpersonal Skills: Ability to build rapport with customers quickly and professionally. Persistence & Resilience: Ability to handle rejection and remain positive during calls. Basic Computer Skills: Proficiency in using a computer, internet, and Microsoft Office Suite (Word, Excel). Prior experience with CRM software is a plus. Education: High school diploma or equivalent; a bachelor's degree is a plus. Compensation & Work Details Salary: ₹10,000 to ₹15,000 per month (depending on experience and interview performance). Work Schedule: 10AM to 7PM or 11 AM to 8 PM, Monday to Saturday Location: Fartabad, Opposite Pepsi Factory, Garia, Kolkata