Telecalling Executive for Hospital

Job Description

Job Description: Telecalling Executive for Hospital Location : Jaipur, Rajasthan Job Type : Full-Time Shift : Rotational (7:00 AM–7:00 PM) Week Offs: Rotational About Us: Leading healthcare provider in Jaipur seeking compassionate Telecalling Executives to enhance patient engagement. Job Summary : - Handle inbound/outbound calls and WhatsApp chatbot to schedule appointments, address patient queries, and ensure positive patient experiences. - Work in rotational shifts with weekly offs. Key Responsibilities: - Outbound Calls : Schedule appointments, promote services, conduct surveys. - Inbound Calls : Answer queries on services, billing, and appointments; escalate complex issues. - WhatsApp Chatbot : Respond to patient queries, escalate unresolved issues. - Data Management : Update patient records in CRM, ensure confidentiality. - Customer Service: Provide empathetic, professional support. Requirements : - Education : Pursuing Graduate/Graduate (any stream). - Experience : 1-2 years in telecalling/customer service (freshers with strong communication skills welcome). - Skills : Fluent in Hindi/English (Rajasthani a plus), basic computer/CRM skills, patient-centric approach, ability to handle high call volumes. - Availability : Willing to work rotational shifts; based in/willing to relocate to Jaipur. Preferred Qualities : Empathetic, quick learner, team player, proactive. What We Offer : - Competitive salary + incentives. - Training and development. - Supportive work environment. - Meaningful healthcare contribution. How to Apply : Send resume to [support@verveassistance.com]. Only shortlisted candidates will be contacted. WhatsApp: ‪+91 90247 65288 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Evening shift Morning shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Experience: Customer support: 1 year (Preferred) Work Location: In person Expected Start Date: 23/06/2025