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Telecaller

Sukrsh Infotech

1 - 31 years

3 Lacs

greater kailash delhi-ncr

Posted:14 hours ago| Platform: Apna logo

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Skills Required

schedule database drive coordination empathy technology marketing communication support

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibility: · Response all inbound & Outbound calls. · Provide information about IVF services to potential patients over the phone. · Answer incoming calls from patients and address their inquiries regarding IVF & IUI treatments, procedures etc.. and costs. · Schedule appointments for patients interested in IVF & IUI consultations or procedures. · Follow up with patients to remind them of scheduled appointments and provide any necessary instructions. · Maintain accurate and up-to-date patient records in our database & Google Drive. · Collaborate with the medical team to ensure seamless coordination of patient appointments and treatments. · Handle patient inquiries and concerns with professionalism and empathy, escalating issues to the appropriate staff members when necessary. · Keep abreast of developments in IVF technology and procedures to provide accurate information to patients. · Adhere to confidentiality protocols when handling patient information. · Assist in marketing efforts by promoting IVF services during outbound & inbound calls and identifying potential leads. COMMUNICATION – ENGLISH MUST.

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