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Smarttalk Netcom
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Telecaller

Telecaller

Smarttalk Netcom

1 - 31 years

0 - 3 Lacs

Gota Ahmedabad Region

Posted:4 months ago| Platform: Apna logo

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Skills Required

communication resolve database marketing reporting tracking service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are seeking a motivated and confident Tele caller to handle inbound and outbound calls, follow up on leads, and assist in converting enquiries into admissions. The Tele caller will play a key role in promoting our spoken English and IELTS programs and ensuring excellent customer communication. Key Responsibilities: ✅ Make outbound calls to prospective students and follow up on existing leads. ✅ Handle inbound calls, provide information about courses (Spoken English, IELTS, etc.), and resolve queries. ✅ Maintain and update call records, follow-up status, and lead database. ✅ Assist the counsellor and center team in converting enquiries into admissions. ✅ Coordinate with the marketing team for lead feedback and reporting. ✅ Maintain a professional and courteous approach in all communications. Requirements: - Good communication skills in English and Hindi (regional language is a plus). - Confident and polite phone manner. - Basic computer knowledge (MS Office, lead tracking tools). - Prior tele calling or customer service experience preferred (freshers with good communication skills may apply). - Ability to handle targets and deadlines.

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