Telecaller or Customer support

GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED

1 - 3 years

3 - 5 Lacs

bengaluru bapuji nagar

Posted:1 week ago| Platform:

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Skills Required

customer support communication skills customer service lead generation sales crm management telecalling relationship building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Lead Generation:Identify and contact potential customers to promote the company's transportation and logistics services.
Customer Service:Address customer inquiries, resolve complaints, and provide solutions to their transportation and logistics needs.

Sales:Persuade customers to choose the company's services, explain features and benefits, and close sales deals.

Relationship Building:Maintain positive relationships with existing clients and build rapport with potential clients.
Documentation:Keep records of customer interactions, sales activities, and any relevant information.

Follow-up:Regularly follow up with customers to ensure their needs are met and to maintain a strong relationship.

Target Achievement:Meet and exceed sales targets set by the organization.

Industry Knowledge:Stay updated with market trends and developments in the transport and logistics industry.

CRM Management:Utilize CRM software to manage customer data and track sales activities.

Communication:Effectively communicate with customers, both internal and external, using clear and professional language.

Skills and Qualifications:

Strong Communication Skills:Excellent verbal and written communication skills are essential for effectively interacting with customers.
Persuasion and Negotiation Skills:Ability to persuade customers and negotiate deals to close sales.
Customer Service Skills:Ability to handle customer inquiries and resolve issues in a professional and efficient manner.
Sales Skills:Proven ability to generate leads, close sales, and meet sales targets.
Organizational Skills:Ability to manage time effectively, prioritize tasks, and stay organized.
Problem-Solving Skills:Ability to identify and resolve customer issues and challenges.
Computer Skills:Proficiency in using CRM software and other relevant computer programs.
Industry Knowledge:Understanding of the transport and logistics industry is a plus.
Adaptability:Ability to adapt to changing situations and customer needs.
Teamwork:Ability to work effectively as part of a team.

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