Telecaller – Loan Sales (DSA)

Role Overview

Telecaller (Loan Sales)

Key Responsibilities

• Make outbound calls to potential customers and handle inbound loan inquiries.
• Explain loan products (Home Loans, LAP, Personal Loans, Business Loans) in simple terms.
• Collect and verify preliminary customer details (income, eligibility, requirement).
• Qualify leads and schedule appointments for Relationship Managers.
• Follow up on pending documentation and coordinate basic queries.
• Maintain call logs, lead status, and update CRM regularly.
• Support monthly disbursal targets by ensuring RMs receive only high-quality leads.

Requirements

• Minimum

  2+ years of experience

  in telecalling within

  banking, DSAs, NBFCs, or financial services

  .
• Prior exposure to

  loan products

  (home loan, LAP, personal loan, business loan).
• Strong communication in

  English, Hindi, and Kannada

  (preferred for Bangalore market).
• Ability to handle high-volume calling and follow-up rigorously.
• Comfortable working in a

  target + incentive structure

  .
• Basic computer/CRM handling skills.

Compensation & Benefits

• Fixed salary as per industry standard (based on experience).
• Attractive

  incentives based on conversions

  and disbursals.