Telecaller

Job Description

LITTLE LEADERS SCHOOL Job Title: Telecaller (Female) – Franchise Sales Location: Noida Sector 63 Department: Business Development / Franchise Sales Reporting To: Franchise Manager / Business Development Head Employment Type: Full-Time Job Summary: We seek a smart, dynamic, and confident female Telecaller with excellent communication skills to join our Franchise Sales team. The ideal candidate should have a persuasive approach, fluency in spoken English & Hindi (regional language proficiency is a plus), and a strong ability to engage with potential franchise partners. She will handle inbound and outbound calls, follow up on leads, and assist in the franchise acquisition process for our rapidly growing school chain. Key Responsibilities: 1. Lead Calling & Follow-ups ○ Contact potential franchise leads through inbound & outbound calls. ○ Explain the franchise model, benefits, and investment details. ○ Maintain a professional and engaging tone to build a positive relationship. ○ Address queries, objections, and concerns effectively. ○ Follow up regularly to nurture leads and convert them into franchise prospects. 2. Database Management & Reporting ○ Maintain and update the CRM/Google Sheets with details of all interactions. ○ Track and analyze lead conversion rates and report to the Franchise Manager. ○ Ensure timely follow-ups on warm leads to maximize conversions. 3. Coordination & Support ○ Schedule meetings and calls between potential franchise partners and the senior management team. ○ Assist in organizing franchise webinars, presentations, and discussions. ○ Provide accurate information about the franchise investment, infrastructure, and operational requirements. 4. Market Research & Competitor Analysis ○ Understand the preschool & school franchise market trends. ○ Gather feedback from prospective franchise partners and report insights to the team. Key Skills & Competencies: Excellent Communication: Strong verbal communication in English & Hindi/local language (additional languages are a plus). Persuasive & Confident: Ability to convince and build interest among franchise prospects. Customer Relationship Management: Build and maintain good relations with potential franchisees. Result-oriented: Focused on achieving targets and lead conversion. Organizational Skills: Ability to multitask, prioritize calls, and maintain follow-ups. Basic Tech Skills: Comfortable with MS Office, CRM software, and email communication. Qualification & Experience: Education: Minimum Graduate (Any Field) – BBA/MBA (Marketing) preferred. Experience: 1-3 years of experience in telecalling, sales, or customer service (preferably in the education/franchise sector). Age Preference: 22-35 years. Compensation & Benefits: Salary: Competitive (as per industry standards) + Incentives based on franchise closures. Working Hours: 10:00 AM – 6:00 PM (Monday-Saturday) Career Growth: Opportunity to move into Business Development or Franchise Manager roles. Why Join Us? Be part of a growing school chain with national expansion. Work in a professional and supportive environment. Attractive incentives based on lead conversions. Opportunities for growth in business development roles. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Expected Start Date: 06/10/2025