Telecaller

As a Telecaller for a hospital, your role involves handling inbound and outbound calls professionally and efficiently. You will be responsible for answering queries related to hospital services, appointments, doctors" availability, etc. Additionally, scheduling, confirming, and rescheduling patient appointments accurately is essential. It is important to provide accurate information about treatments, departments, insurance coverage, etc. You will also follow up with patients for appointment reminders, feedback, and service inquiries to ensure high levels of customer satisfaction through a compassionate and helpful approach. Key Responsibilities: - Handle inbound and outbound calls professionally and efficiently - Answer queries related to hospital services, appointments, doctors" availability, etc. - Schedule, confirm, and reschedule patient appointments - Provide accurate information about treatments, departments, insurance coverage, etc. - Follow up with patients for appointment reminders, feedback, and service inquiries - Maintain patient records and update databases accurately - Coordinate with hospital departments for seamless communication and support - Escalate unresolved queries to the appropriate departments - Ensure high levels of customer satisfaction by delivering a compassionate and helpful approach Qualifications Required: - Minimum 1 year of telecalling experience, preferably in a hospital or healthcare setup - Ability to handle patient data with confidentiality and sensitivity - Female Candidate Preference In addition to the specified responsibilities and qualifications, no additional details about the company were provided in the job description.,