Telecaller Executive

0 years

0 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

The key responsibilities are to understand Client requirements and suggest suitable solutions through our services, maintain a good relationship with the Clients and build the existing database.

Responsibilities
  • Regular follow up on leads.
  • Understand client requirements and suggest suitable solutions through our services.
  • Responsible for handling inbound calls and regular follow up on leads assigned.
  • Address all the issues/grievances of customers and provide the right customer experience.
  • Carry out market research.
  • Maintain daily, weekly, and monthly reports.
  • Coordinate with the team.
Skill and Competencies required:

Functional

  • Business Knowledge
  • Process Knowledge
  • Wellness Product Knowledge
  • Customer Orientation
  • Language Skills (English / Regional language)
  • Telemarketing / Selling Skills
  • Basic Computer Skills (MS Excel, Word)

Behavioural

  • Integrity / Honesty / Respect
  • Communication (Oral & Written skills / Listening)
  • Executive Presence
  • Business / Telephone Etiquette
  • Influencing Skills
  • Ability to manage stress
  • Willingness to learn

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