Telecaller

Company :

Dermalife, founded by Dr. Gaurav Garg, provides high-class and affordable skin and hair treatments. Dr. Garg is a renowned dermatologist and hair transplant surgeon in Delhi, with over 18 years of experience. He has acquired several international certifications and offers a range of advanced and minimally invasive procedures. Dermalife strives to offer holistic treatment models with high success rates, making these treatments more accessible to patients.

Role Description

This is a full-time on-site role based in New Delhi for a Telecaller at Dermalife. The Telecaller will be responsible for managing inbound and outbound calls, addressing customer inquiries, scheduling appointments, and following up with potential clients. Additional responsibilities include maintaining customer records, providing information about services, and ensuring customer satisfaction during each interaction.

Qualifications : 

* 1–2 years of experience in telecalling, customer service, or a similar role

* Excellent communication and interpersonal skills

* Proven experience as a telecaller or similar customer service role

* Ability to handle and resolve customer queries effectively

* Familiarity with CRM systems and practices

* Good organisational and multitasking abilities

* Proficiency in Hindi and English languages