Tele Sales & Marketing Executive

Role Overview: As a Customer Service Representative at our company, your role involves handling customer queries and providing prompt, accurate solutions through call, chat, and email. You will be responsible for professionally handling inbound and outbound calls, maintaining customer/vendor records, performing data entry and documentation tasks, and preparing reports, invoices, and office documents. Additionally, you will collaborate with the internal team to effectively resolve customer concerns. Key Responsibilities: - Handle customer queries via call, chat, and email - Maintain and update customer/vendor records - Perform data entry, documentation, and record management - Prepare and maintain reports, invoices, and other office documents - Work collaboratively with the internal team to resolve customer concerns Qualifications Required: - Good verbal and written communication skills - Basic understanding of IT and software concepts - Customer-friendly and patient attitude - Ability to learn quickly and adapt to processes (Note: No additional details about the company were provided in the job description),