Tele-Collection

Bangalore

18 Years (Role & level will be decided based on experience)

Role Overview:

Collections team

The exact designation and responsibilities will be aligned based on the candidates experience, skills, and performance in the interview process.

Key Responsibilities (Common Across Levels):

• Manage assigned customer accounts and ensure timely collection of dues.
• Contact customers via calls/field visits (as applicable) to follow up on overdue payments.
• Negotiate payment plans and settlements within approved guidelines.
• Maintain accurate records of customer interactions and recovery status in the system.
• Adhere strictly to company SOPs, RBI guidelines, and compliance standards.
• Coordinate with internal teams (Credit, Ops, Legal) for dispute resolution and escalations.
• Meet daily/monthly collection and productivity targets.

Additional Responsibilities Senior Executive / Team Leader Level:

• Allocate accounts to team members based on risk and priority.
• Monitor individual and team performance against targets.
• Coach, train, and mentor team members to improve efficiency and quality.
• Handle escalated or high-risk cases and ensure resolution.
• Prepare daily/weekly MIS reports and share insights with management.
• Ensure discipline, compliance, and process adherence within the team.

Key Skills & Competencies:

• Strong communication and negotiation skills

• Fluency in Hindi is mandatory

  (English or regional language knowledge is an added advantage)
• Knowledge of collections processes (early, mid, late bucket)
• Customer handling & conflict resolution
• Target-driven and result-oriented mindset
• Basic computer skills (CRM, Excel, dialer systems)
• Team handling & leadership skills (for TL role)

Preferred Background:

• Experience in

  Banking / NBFC / Fintech / Financial Services

  collections
• Exposure to personal loans, business loans, credit cards, or unsecured lending is preferred
• Field or tele-collections experience
• For TL roles: Prior experience handling a collections team is mandatory