Tele-Collection

3 - 8 years

3 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Bangalore

18 Years (Role & level will be decided based on experience)

Role Overview:

Collections team

The exact designation and responsibilities will be aligned based on the candidates experience, skills, and performance in the interview process.

Key Responsibilities (Common Across Levels):

  • Manage assigned customer accounts and ensure timely collection of dues.
  • Contact customers via calls/field visits (as applicable) to follow up on overdue payments.
  • Negotiate payment plans and settlements within approved guidelines.
  • Maintain accurate records of customer interactions and recovery status in the system.
  • Adhere strictly to company SOPs, RBI guidelines, and compliance standards.
  • Coordinate with internal teams (Credit, Ops, Legal) for dispute resolution and escalations.
  • Meet daily/monthly collection and productivity targets.

Additional Responsibilities Senior Executive / Team Leader Level:

  • Allocate accounts to team members based on risk and priority.
  • Monitor individual and team performance against targets.
  • Coach, train, and mentor team members to improve efficiency and quality.
  • Handle escalated or high-risk cases and ensure resolution.
  • Prepare daily/weekly MIS reports and share insights with management.
  • Ensure discipline, compliance, and process adherence within the team.

Key Skills & Competencies:

  • Strong communication and negotiation skills
  • Fluency in Hindi is mandatory

    (English or regional language knowledge is an added advantage)
  • Knowledge of collections processes (early, mid, late bucket)
  • Customer handling & conflict resolution
  • Target-driven and result-oriented mindset
  • Basic computer skills (CRM, Excel, dialer systems)
  • Team handling & leadership skills (for TL role)

Preferred Background:

  • Experience in

    Banking / NBFC / Fintech / Financial Services

    collections
  • Exposure to personal loans, business loans, credit cards, or unsecured lending is preferred
  • Field or tele-collections experience
  • For TL roles: Prior experience handling a collections team is mandatory

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