Tele Calling Executive

Job Summary:

We are looking for a courteous and efficient Telecaller to join our hospital’s front-office or patient relations team. The Telecaller will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, sharing information about hospital services, and ensuring a smooth communication flow between patients and departments.

Key Responsibilities:

• Handle inbound calls from patients, attendants, and the general public courteously and professionally.
• Make outbound calls for appointment confirmations, follow-ups, feedback collection, and health check-up reminders.
• Provide accurate information regarding doctors’ availability, consultation timings, departments, and hospital services.
• Assist patients with booking, rescheduling, or canceling appointments through the hospital management system.
• Maintain a record of patient interactions and update details in the hospital database or CRM software.
• Coordinate with departments (like OPD, diagnostics, billing, etc.) to ensure patient queries are resolved promptly.
• Handle basic complaints or queries and escalate complex issues to the concerned authority.
• Maintain confidentiality of patient information in accordance with hospital policies and data protection standards.
• Meet daily/weekly call targets and ensure high levels of patient satisfaction.

Requirements:

• Experience: 0–2 years in telecalling, customer service, or hospital front office roles.
• Skills:
• Excellent communication skills
• Good telephone etiquette and patient-handling ability.
• Basic computer knowledge
• Empathetic and patient-centered attitude.
• Ability to multitask and remain calm under pressure.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person