Tele Calling Executive (Female)

De Interluxe is an interior design and luxury home decor business located in Kalamassery, Kochi, India, offering a curated selection of furniture, décor, and wall finishes like UV printed PVC sheets and cork wallpaper to transform interior spaces. They operate an interior design emporium, provide online shopping services, and are known for their focus on quality, innovation, and customer satisfaction, with an active presence on offline and online platforms.

Roles and Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Take initiative to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and skills:

• Proven experience as tele sales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Work Timing- 9.00 AM to 6.00 PM

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person