Tele Calling Deputy Manager

Kauvery Hospital

8 - 13 years

0 Lacs

tiruchirapalli

Posted:1 day ago| Platform:

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Skills Required

bpo voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Supervision
: Lead, mentor, and support CRM team members to achieve individual and team goals.
CRM Operations
: Manage daily CRM activities including data management, reporting, and system optimization.
Process Improvement
: Identify opportunities to streamline workflows, enhance automation, and improve efficiency.
Collaboration
: Partner with Sales, Marketing, and Customer Support to ensure CRM strategies align with business objectives.
Performance Monitoring
: Track KPIs, prepare reports, and share insights with the CRM Manager for strategic decision-making.
Training & Development
: Provide guidance and training to team members on CRM tools and best practices.
Issue Resolution
: Troubleshoot CRM-related problems and ensure timely solutions.

Qualifications

Experience
: 3+ years in CRM operations, with at least 12 years in a supervisory or lead role.
Technical Skills
: Proficiency in CRM platforms
Leadership Skills
: Strong ability to motivate, coach, and manage a team.
Analytical Skills
: Ability to interpret data and translate insights into actionable strategies.
Communication Skills
: Clear and effective communication with team members and cross-functional stakeholders.
Problem-Solving
: Strong aptitude for identifying issues and implementing solutions quickly.

Reporting Structure

Reports to
: CRM Manager (you)
Direct Reports
: CRM team members

What We Offer

A leadership role with direct impact on CRM strategy and execution.
Opportunities for professional growth and career advancement.
A collaborative and supportive work environment.

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