Tele-Calling Associate

Company Description

Hrikarsan is a trusted outsourcing partner, offering adaptable and professional solutions in collections, customer support, and AI-powered content handling. Recognized for regulatory-compliant debt collection and recovery services, the company aids financial institutions in managing accounts responsibly and effectively. Hrikarsan's customer support services enhance customer experience by providing timely, reliable assistance across various communication channels. Additionally, its AI-driven content services ensure precise data management through advanced labeling and moderation techniques. Hrikarsan serves businesses of all sizes, tailoring solutions to improve customer experience, optimize operations, and support scalable growth.

Role Description

This is a full-time, on-site role for a Tele-Calling Associate, located in Rewa. The Tele-Calling Associate will manage a high volume of outbound and inbound calls, addressing customer inquiries, resolving complaints, and providing information about products and services. They will maintain accurate records of customer interactions and ensure timely follow-up to improve client satisfaction. The role also includes achieving assigned targets and collaborating with the team to enhance overall call quality and customer experience.

Qualifications

• Excellent verbal communication and active listening skills
• Strong customer service and relationship-building skills
• Proficiency in data entry and using call management tools
• Ability to remain calm under pressure and handle objections effectively
• Positive attitude, adaptability, and a customer-centric approach
• Previous experience in a call center or tele-calling role is a plus
• High school diploma or equivalent; additional certifications in customer service or communication are an advantage