Tele Caller Team Lead

Tele Caller Team Lead – Chennai (On-site)

Company:

Location:

Shift:

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Compensation:

Company Description

At 4UWELL, we are driven by a deep understanding of consumer needs, constantly innovating to deliver industry-first solutions. Whether it’s addressing concerns over heavy toxic metals in weight loss protein powders, tackling counterfeit supplements, resolving the struggle of finding the scoop in a new jar, or improving results from regular protein supplements – we deliver answers that matter.

Role Description

Tele Caller Team Lead

• Leading and motivating a team of tele callers
• Driving strong

  sales performance

  against daily and monthly targets
• Monitoring call quality and ensuring excellent customer experience
• Handling

  team escalations and complex customer queries

• Providing regular coaching, training, and performance feedback

• Maintaining accurate customer records and preparing performance reports

• Collaborating with management to develop strategies for improved conversions and service quality

Key Requirements

• Strong sales knowledge

  with a proven track record in target-driven roles
• Excellent

  team handling and people management experience

• Demonstrated experience in escalation handling

• Fluency in English

  and at two or more of the following:

• Tamil / Telugu / Kannada / Malayalam

• Prior experience in a call center/tele-calling/inside sales environment

• Experience working with call monitoring and recording systems

• Strong problem-solving and customer service orientation

• Proficiency in data management and report preparation

• Ability to work in a dynamic, goal-oriented environment

• Wellness or healthcare industry experience is an added advantage

• Bachelor’s degree or equivalent experience

What We Offer

• General shift working hours
• Attractive incentive and performance-based rewards
• Supportive work environment
• Opportunity to grow with a fast-evolving wellness brand

Call/Whatsapp +91 96294 22334