Tele caller

Company Description

Established in 2007, Stefto, formerly known as IMS, has grown into a leading provider in Business Processing. Located in Gurugram with operations extending to major cities such as Delhi, Pune ,gurgaon, and more, the company specializes in online marketing strategy and execution. Known for providing cost-effective solutions and outstanding service, Stefto serves a global clientele, particularly excelling in Retail and Ancillary Banking Services. A passionate and skilled team drives success, building and enhancing the online reputation of businesses to achieve outstanding results. Stefto is committed to helping businesses thrive and make a significant impact in the digital world.

Role Description

This is a full-time, on-site role for a Tele Caller based in New Delhi. The Tele Caller will be responsible for managing outbound and inbound calls, addressing client inquiries, and providing accurate information about products or services. The role includes maintaining customer records, resolving complaints, and ensuring customer satisfaction. Additionally, the Tele Caller will identify customer needs, promote company offerings, and achieve assigned targets.

Qualifications

• Strong communication skills, both verbal and written, with fluency in English and Hindi.
• Proficiency in sales techniques, customer handling, and client engagement.
• Exceptional listening and problem-solving skills for effective issue resolution.
• Basic computer skills, including familiarity with CRM tools and phone systems.
• Ability to work in a fast-paced environment, meet targets, and maintain a professional approach under pressure.
• Previous experience in customer service, telemarketing, or a related field is advantageous.
• High school diploma or equivalent required; a Bachelor's degree is a plus.
• Strong interpersonal skills and a customer-oriented mindset.