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Job Title: Customer Support Specialist – Premium Eyewear Brand

Location: Vysali Junction, NH Bypass, near McDonald's, Chalikkavattom, Vennala, Ernakulam, Kerala
Timing: Monday to Saturday, 10:00 AM to 6:00 PM
Salary: ₹15,000/month + Attractive Incentives
Preferred Candidate: Female

About the Role:

We are looking for a dynamic and customer-focused Customer Support & Sales Coordinator to be the voice of a premium optics brand. This role is ideal for someone who loves interacting with customers, has a flair for sales, and enjoys working in the world of luxury eyewear.

Key Responsibilities:

• Attend and respond to incoming leads and customer inquiries via phone.
• Understand customer needs and match them with the right branded eyewear available at our partner outlets.
• Coordinate with outlets across locations to confirm product availability.
• Connect customers with the right outlet and ensure a seamless handover.
• Follow up with both the customer and the outlet to track the status of the purchase.
• Close the loop by ensuring the customer completes the purchase.
• Earn incentives on successful conversions, in addition to the fixed monthly salary.

Ideal Candidate Profile:

• Excellent communication skills in Malayalam and English.
• Friendly, persuasive, and sales-oriented attitude.
• Ability to multitask and follow up systematically.
• Previous experience in customer support or telesales is a plus.
• Should be proactive, punctual, and take full ownership of leads.

Job Type: Full-time

Pay: ₹15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you an Immediate Joiner ? [YES OR NO]

Experience:

• Total Work: 1 year (Preferred)
• Telemarketing: 1 year (Preferred)

Language:

• English (Required)

Location:

• Ernakulam, Kerala (Required)

Work Location: In person