Tele caller

We’re looking for a persuasive, customer-centric Telecaller to drive qualified leads for our real-estate projects. You will make outbound/inbound calls, qualify prospects, educate them on projects, schedule site visits, and hand off warm opportunities to the field sales team. Success in this role requires strong convincing skills, clear multi-lingual communication (Telugu/Hindi/English), and working knowledge of real-estate concepts (locality, pricing, amenities, RERA status, possession timelines, etc.).

Key Responsibilities

• Lead Engagement: Call new and existing leads from CRM/portals; handle inbound enquiries and WhatsApp/web form leads within defined SLAs.
• Qualification: Understand buyer needs (budget, location, configuration, purpose—end-use vs. investment, financing readiness) and score leads per criteria.
• Project Pitching: Present property USPs (builder credibility, RERA, amenities, connectivity, schools/hospitals, price/offer, payment plans) in Telugu/Hindi/English.
• Objection Handling: Manage price concerns, location doubts, builder queries; offer alternatives and highlight value.
• Appointment Setting: Schedule site visits/virtual tours; coordinate calendars with field sales; share location pins and visit checklists.
• Follow-ups: Conduct timely callbacks pre- and post-visit; nurture warm leads until conversion or disqualification.
• Data Hygiene: Update CRM with call notes, lead stage, probability, next action date; ensure 100% accuracy.
• Messaging: Send brochures, floor plans, videos, and offer details via email/WhatsApp with proper templates.
• Collaboration: Work closely with marketing for campaign feedback (lead quality, creatives, channels) and with sales for handover & feedback loops.
• Compliance: Adhere to DNC/DND best practices, consent policies, TRAI calling norms, RERA communication guidelines, and internal scripts.
• Targets: Achieve daily dials, connects, qualified leads (MQL/SQL), site-visit bookings, and conversions influenced.
• Market Intelligence: Track competing projects, price changes, offers, and buyer sentiment; report insights weekly.
• Quality: Follow call etiquette—greeting, verification, discovery, pitch, CTA, closure; maintain call handling AHT & QA scores.
• Collections Support (if applicable): Basic coordination on booking token and documentation follow-through.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person