Company Description Vednova IT Solution is a leading provider of comprehensive IT solutions, offering services such as computer and laptop sales, software installation, network setup, CCTV installation, and custom website and application development. We are dedicated to providing reliable and affordable technology solutions tailored to both businesses and individuals. Our team of certified experts and customer-first approach guarantee fast, efficient, and professional service. Vednova is committed to being a trusted partner for growth and innovation in the digital age, covering IT consulting, cloud setup, and full project outsourcing. Role Description This is a full-time on-site role for a Telephone Operator located in Mumbai. The Telephone Operator will handle daily switchboard operations, manage incoming and outgoing calls, provide customer support, and maintain effective communication with internal and external stakeholders. The Telephone Operator is expected to exhibit professional phone etiquette and efficiently direct calls to the appropriate departments or personnel. Qualifications Proficiency in Phone Etiquette and Switchboard Operations Experience in Customer Support and effective Communication skills Past experience as a Switchboard Operator Excellent interpersonal skills and the ability to interact with diverse groups of people Strong organizational skills and attention to detail Ability to work efficiently in a fast-paced environment High school diploma or equivalent; additional qualifications in office management or related fields are a plus
Description We are currently seeking a motivated Tele Caller to join VEDNOVA IT SOLUTION in Surat. As a Tele Caller, you will play a crucial role in our team by contacting potential customers to introduce our products and services, generate leads, and contribute to the company's growth. This position involves interacting with customers over the phone, promoting our offerings, and maintaining customer relationships. If you have excellent communication skills and enjoy engaging with people, this role is perfect for you. As a Tele Caller at VEDNOVA IT SOLUTION, you will be an essential part of our sales and marketing efforts. Your responsibilities will include making outbound calls to prospects, explaining our services, answering queries, and scheduling appointments for our sales team. This role offers a great opportunity to develop your communication skills, sales techniques, and customer service abilities in a dynamic IT environment. Responsibilities Make outbound calls to potential customers. Introduce company products and services to prospects. Generate leads and set up appointments for the sales team. Follow up with customers via phone or email. Understand customer needs and requirements. Maintain a database of customer information. Achieve weekly and monthly targets for lead generation. Provide feedback on customer preferences and trends. Requirements Excellent communication skills in English. Ability to engage customers over the phone. Good listening skills and attention to detail. Basic knowledge of computer applications. Strong interpersonal skills and a friendly demeanor. Ability to work in a fast-paced environment. Previous experience in telemarketing or customer service is a plus. High school diploma or equivalent.