We’re looking for a persuasive, customer-centric Telecaller to drive qualified leads for our real-estate projects. You will make outbound/inbound calls, qualify prospects, educate them on projects, schedule site visits, and hand off warm opportunities to the field sales team. Success in this role requires strong convincing skills , clear multi-lingual communication ( Telugu/Hindi/English ), and working knowledge of real-estate concepts (locality, pricing, amenities, RERA status, possession timelines, etc.). Key Responsibilities Lead Engagement: Call new and existing leads from CRM/portals; handle inbound enquiries and WhatsApp/web form leads within defined SLAs. Qualification: Understand buyer needs (budget, location, configuration, purpose—end-use vs. investment, financing readiness) and score leads per criteria. Project Pitching: Present property USPs (builder credibility, RERA, amenities, connectivity, schools/hospitals, price/offer, payment plans) in Telugu/Hindi/English. Objection Handling: Manage price concerns, location doubts, builder queries; offer alternatives and highlight value. Appointment Setting: Schedule site visits /virtual tours; coordinate calendars with field sales; share location pins and visit checklists. Follow-ups: Conduct timely callbacks pre- and post-visit; nurture warm leads until conversion or disqualification. Data Hygiene: Update CRM with call notes, lead stage, probability, next action date; ensure 100% accuracy. Messaging: Send brochures, floor plans, videos, and offer details via email/WhatsApp with proper templates. Collaboration: Work closely with marketing for campaign feedback (lead quality, creatives, channels) and with sales for handover & feedback loops. Compliance: Adhere to DNC/DND best practices, consent policies, TRAI calling norms, RERA communication guidelines, and internal scripts. Targets: Achieve daily dials, connects, qualified leads (MQL/SQL), site-visit bookings, and conversions influenced. Market Intelligence: Track competing projects, price changes, offers, and buyer sentiment; report insights weekly. Quality: Follow call etiquette—greeting, verification, discovery, pitch, CTA, closure; maintain call handling AHT & QA scores. Collections Support (if applicable): Basic coordination on booking token and documentation follow-through. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Language: Hindi (Preferred) English (Preferred) Work Location: In person
We’re looking for a persuasive, customer-centric Telecaller to drive qualified leads for our real-estate projects. You will make outbound/inbound calls, qualify prospects, educate them on projects, schedule site visits, and hand off warm opportunities to the field sales team. Success in this role requires strong convincing skills , clear multi-lingual communication ( Telugu/Hindi/English ), and working knowledge of real-estate concepts (locality, pricing, amenities, RERA status, possession timelines, etc.). Key Responsibilities Lead Engagement: Call new and existing leads from CRM/portals; handle inbound enquiries and WhatsApp/web form leads within defined SLAs. Qualification: Understand buyer needs (budget, location, configuration, purpose—end-use vs. investment, financing readiness) and score leads per criteria. Project Pitching: Present property USPs (builder credibility, RERA, amenities, connectivity, schools/hospitals, price/offer, payment plans) in Telugu/Hindi/English. Objection Handling: Manage price concerns, location doubts, builder queries; offer alternatives and highlight value. Appointment Setting: Schedule site visits /virtual tours; coordinate calendars with field sales; share location pins and visit checklists. Follow-ups: Conduct timely callbacks pre- and post-visit; nurture warm leads until conversion or disqualification. Data Hygiene: Update CRM with call notes, lead stage, probability, next action date; ensure 100% accuracy. Messaging: Send brochures, floor plans, videos, and offer details via email/WhatsApp with proper templates. Collaboration: Work closely with marketing for campaign feedback (lead quality, creatives, channels) and with sales for handover & feedback loops. Compliance: Adhere to DNC/DND best practices, consent policies, TRAI calling norms, RERA communication guidelines, and internal scripts. Targets: Achieve daily dials, connects, qualified leads (MQL/SQL), site-visit bookings, and conversions influenced. Market Intelligence: Track competing projects, price changes, offers, and buyer sentiment; report insights weekly. Quality: Follow call etiquette—greeting, verification, discovery, pitch, CTA, closure; maintain call handling AHT & QA scores. Collections Support (if applicable): Basic coordination on booking token and documentation follow-through. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Language: Hindi (Preferred) English (Preferred) Work Location: In person