Posted:5 hours ago|
Platform:
On-site
Full Time
Truthmining Investigation and Allied Services, is seeking a motivated and experienced Telecaller with at least 6 months of relevant experience. The candidate will be responsible for making outbound calls to customers, insurance companies, and other stakeholders for the purpose of verifying claims details.
**Key Responsibilities:**
- Conduct outbound calls to policyholders, hospitals, and insurance companies to verify claim-related information.
- Collect accurate and detailed information to support the claims investigation process.
- Maintain clear and professional communication to build rapport and ensure cooperation.
- Document call details, responses, and follow-up actions in the company database/system.
- Resolve basic queries and escalate complex issues to senior investigators or supervisors.
**Required Qualifications and Skills:**
- Minimum 6 months of telecalling experience, preferably in insurance, TPA, or claims-related fields.
- Good communication skills in English and local languages as applicable.
- Ability to handle rejection professionally and persistently follow up.
- Strong attention to detail and data accuracy.
- Basic computer skills to manage databases and record calls.
- Ability to work in a target-driven environment.
- Fluency in English, Hindi and Telugu or any other south Indian language is mandatory
**Preferred:**
- Prior experience in insurance claims verification or related third-party services.
- Knowledge of claim settlement processes and documentation.
**Work Location:**
S.R Nagar, Hyderabad
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
Truthmining Claims & Investigation Services
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